Rippa Tennis operates in accordance with Australian Consumer Law, and this policy outlines how refunds and returns are handled.
Change of Mind:
We do not offer refunds or exchanges for change of mind, including incorrect size selection, preference changes, or if an item is no longer required. This includes all pre-order items, which are ordered specifically on behalf of the customer.
Pre-Order Items:
All items purchased through our online store are supplied on a pre-order basis. Once a pre-order has been placed and the order has been submitted to our supplier, cancellations or refunds are not available unless required under Australian Consumer Law.
Faulty or Defective Items:
Under Australian Consumer Law, you are entitled to a replacement or refund if a product is faulty, damaged, or not of acceptable quality.
If you believe an item is faulty, please notify us within 7 days of collection and provide proof of purchase along with a description or photo of the issue. We will assess the item and, where appropriate, arrange a replacement, repair, or refund in accordance with your consumer rights.
Incorrect Items:
If you receive an item that does not match your order, please contact us within 7 days of collection so we can resolve the issue as quickly as possible.
Collection Responsibility:
Items must be collected during coaching hours from Pimlico State High School courts as advised. Once collected, responsibility for the item transfers to the customer.
Contact Us:
For all returns or refund enquiries, please contact us at:
admin@rippatennis.com.au
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